Accreditation
We are accredited or registered against six different frameworks that include reporting requirements and processes to check that Sylvanvale delivers services in a consistent manner and that meet the expectations of stakeholders. These include:
  • Sylvanvale’s management system has been certified to ISO 9001
  • Sylvanvale’s disability services management system has been certified to DSS
  • A designated agency by the Office of Children – The Children’s Guardian (OCCG)  - accredited by the Children’s Guardian to provide out-of-home care to children and young people
  • NSW Government - Human Services, Ageing, Disability and Home Care-Integrated Monitoring Framework (IMF)
  • NSW Board of Studies (BOS) – Registered non-government school
  • National Childcare Accreditation Council (NCAC) - Outside School Hours Care Quality Assurance (OSHCQA)
At Sylvanvale continuous improvement is driven through the organisation using the “Plan, Do, Check, Act” model which can be found at the following website http://www.iso.org/iso/iso_catalogue/management_standards/understand_the_basics.htm
  • Plan: Establish objectives and processes required to deliver the desired results
  • Do: Implement the process developed
  • Check: Monitor and evaluate the implemented process by testing the results against predetermined objectives
  • Act: Apply actions necessary for improvement if the results require changes
We are committed to the process of continuous improvement and peer and self auditing throughout the organisation. The Executive team is involved in monitoring the outcomes of these activities and all employees are expected to follow the organisation’s policies and procedures. These steps lead to quality processes that are reliable, consistent and meet expectations.